[DRAFT]Troubleshooting Steps for Monolix Issue.

ERROR Message:

1. Replicate the Issue.

Check the error message and try to replicate the issue on your end.

Click on the Monolix icon to see if you can reproduce the problem.

2. Troubleshoot if the Issue is Replicable.

If you are able to replicate the issue, proceed with troubleshooting steps to identify the root cause and resolve it.

3. Verify Non-replicable Issues.

If the issue is not replicable on your end, perform the following steps:

a. Access Terminal as Root:

Open the terminal and log in as the root user using the command:

> /bin/sudo su -

b. Identify the User Facing the Issue:

Retrieve the username of the individual experiencing the issue from Zendesk. For example, the username might be tjacobs1.

c. Navigate to the Target Location:

Change directory to /opt by executing:

> cd /opt

d. Execute Further Commands:

Run the necessary commands to analyze or fix the issue (the specific commands should be provided below.)

e. Document Findings and Resolution.

Note down any observations, error messages, or changes made during troubleshooting.

Update the relevant Zendesk ticket with the resolution or escalate if further assistance is required.

Go to cd /opt and run the below command:

> /updateMonolixShortcuts.sh <username>.

Note: Where "username" is the name of the user who raised the enquiry. For example, "tjacobs1".